Patients’ Rights & Responsibilities
Patient Rights:
- To receive care in a safe and clean environment regardless of age, gender, race, religion, nationality, sexual orientation, disability or manner of payment.
- To receive considerate and respectful care, that supports personal dignity and is free from all forms of abuse, neglect or harassment.
- To be respected for special preferences, personal values and beliefs, spiritual and cultural needs.
- To seek an additional opinion regarding clinical care.
- To expect full protection of privacy and personal dignity during examination, procedures and treatment.
- To receive appropriate assessment and effective management of pain pertinent to the medical condition.
- To receive respectful and compassionate care at the end of life.
- To expect confidentiality of the health information is maintained except for those required by laws and regulations.
- To be informed by your doctor of the risks, benefits and alternatives, expected outcomes of proposed treatment.
- To knowledgeably refuse any care, diagnostic procedure and treatment after the consequences of refusal have been explained.
- To give informed consent before transfusion of blood & blood components, anaesthesia, surgery, initiation of any research protocol & any other invasive/high risk procedures/ treatment.
- To be informed of the process on how to voice a complaint to express concerns, violation of your rights and/or a grievance.
- To access your clinical records
- To be informed and educated on care plan, progress and healthcare needs and participate in care and treatment decisions.
- To know the identity and professional status of individuals providing service to you.
- To be fully informed of the expected cost of the treatment.
- To know the Hospital’s rules and regulations.
Patient Responsibilities:
- To provide correct and complete demographic information including full name, age, address, telephone number and e-mail ID, particulars of next-of-kin and insurance company/TPA/employer.
- To provide complete and accurate information about your health, including your past medical history, details of medications, past investigations and other medical condition.
- To actively participate in your treatment plan and follow the same, and to keep your doctors and nurses informed of the effectiveness of your treatment.
- To keep any scheduled appointments and inform the hospital if any appointment needs to be rescheduled or cancelled
- To respect the rights of other patients, visitors and hospital staff and treat them with courtesy and dignity.
- To abide by the hospital rules and safety regulations; be considerate of noise levels, comply with - the visitors policy; no weapons in hospital premises policy
- To avoid bringing valuables to the hospital and assume equal responsibility of safety of personal belongings.
- To adhere to No- smoking/ chewing tobacco/consuming alcohol in the hospital premises
- To provide complete and accurate information to insurance company to process insurance claims.
- To assure that the financial obligations of one’s health care are fulfilled as promptly as possible.
- To respect that patients requiring emergency care can take priority.
- To be respectful of the property of other persons and of the hospital.
- To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
- To communicate with the healthcare staff if the condition worsens or does not follow expected course of treatment.
- To understand all instructions before signing the consent forms.
- To understand the charter of ‘Patient Rights’ and seek clarifications, if any.
To provide any feedback or voice a concern, write to rfh.ceo@rfhospital.org
You can also contact our Patient Relations Executive / Duty Manager / Floor Nurse Manager for registering the same
You can also contact our Patient Relations Executive / Duty Manager / Floor Nurse Manager for registering the same