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Admission Guidelines

Home / Patients & Visitor Services / Admission Guidelines

  • Pre Admission

    Admission Desk at the Heritage Building and we will facilitate the admission formalities. You will meet with a patient experience executive who will make sure everything is in order.

    We accept only cash (upto 1,99,000/- only) or all credit/debit cards or payment via out online portal.

    All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above.

    While all efforts will be made to give you a bed/class of your choice, this may not always be possible.

    Your doctor may also schedule pre- admission medical tests such as laboratory tests or X-rays, before your hospitalization .The pre-admission tests may be completed prior to the admission date. However, other prescribed tests may be done on the day of your admission..

    On Admission

    In an emergency you can get admitted to the hospital at any time.

    In case of walk in/ emergency admission, the admission to the class desired, is subject to the availability of room / bed

    What documents to carry for admission?

    • Doctors admission note
    • Patient File
    • Current Insurance Card or Credit Card or Cash for Payment or Deposit
    • PAN and Aadhar Card
    • Insurance Authorization (if you have received one)
    • Authorization note from Corporate ( if your are a corporate patient)

    During your stay

    • Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.
    • A hygienic environment is essential for your health. Help us maintain our standards.
    • Keep the toilets clean and dry.
    • Use the dustbins for disposal of any waste.
    • It is mandatory that patients wear hospital clothes.
    • We take pride in serving you. Giving tips is prohibited.

    What are provisions for meals for patients & attendants?

    • Patient Meals will be provided as prescribed by the dietician, under the guidance of the consulting doctor.
    • The hospital kitchen is equipped to serve well-balanced vegetarian meals.
    • Outside food is not allowed for patient or attendant in the hospital
    • The patient’s attendant will be served meals in the inpatient room on a chargeable basis, if pre-ordered.
    • The Visitor’s Cafeteria is located on the ground floor of the Heritage building and is operational 24X7, all days.


    • The IP billing department will be functional 24/7.
    • Billing cycle is 11am to 11am.
    • Charges for all in-patients will be as per the bed type selected.
    • Statement of Accounts (SOA) will be available on a real time basis at all Patient Experience Desks & Kiosks.
    • Emergency charge @1.5 times of the regular rate will be applicable for any procedure / doctor’s visits done on Sundays / Hospital holidays / after working hours (8 pm to 8 am) of respective departments / on an emergency basis.
    • Upgradation and Downgradation requests need to be registered with Patient Experience team.
    • Downgraded rates will be applicable from allotment date. Upgradation will be applicable from the date of admission.
    • All international patients (Not Holding Indian Passport) will be charged as per the prevailing international tariff.
    • Refund above Rs. 20000/- will be through Electronic Transfer, within 10 working days. Kindly submit a cancelled cheque before discharge.