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Admission Guidelines

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The Inpatient Admission will be initiated upon recommendation by consultant empanelled with RFH. Whenever a patient would be referred (from outside) by a doctor who is not empanelled, to the hospital for admission, emergency or planned, the patient will be first evaluated by the Emergency Medical Services team , and after consultation with the consultant on call, the patient will be admitted.

  • Registration

    Pre Admission

    • Please take the estimate for your surgery / treatment from our Estimate Desk at Admission Hub (Heritage Building- 022-35475549/ 022-35475548) at least 3 -5 days prior to expected admission date.
    • Kindly complete the insurance formalities to obtain pre-approval in-case you wish to utilise your insurance policy for admission. Kindly check with our TPA desk on 022-35475552 or rfh.tpa@rfhospital.org for eligibility.
    • Please arrange to complete the pre-admission tests may be completed prior to the admission date.
    • Please have a family member/ attendant to stay with you till discharge. Change of attendant is not permitted in view of pandemic.
    • Mandatory *Covid test (RTPCR) and HRCT to be done for patient ( 24 hrs to 48 hrs before admission)
    • Mandatory *Covid test (RTPCR) for attendant.
    • HRCT timings at Sir HN Reliance Foundation Hospital – Monday to Saturday (1pm to 5pm).
    • Reservation does not confirm the bed of your choice. While all efforts will be made to give bed/class of choice, this may not be always possible and will entirely depend upon availability during admission
    • Admission timings will be informed as per bed availability. Although complete care is taken to allot you bed at the assured time, kindly bear with us in unforeseen circumstances. *Covid report is valid for 48hrs from sample collection. HRCT report is valid for 15days.

    What to carry

    • Doctor’s clinical / admission note (if available)
    • Your medical file and reports
    • Copy of Aadhar, PAN
    • Cancelled cheque (for refund post discharge, if applicable)
    • Insurance Authorization (if you have received one)
    • Orinigial Authorization note from Corporate ( if your are a corporate patient)

    Modes of payment

    • Online payment https://epayments.rfhospital.org/
    • Credit Card/ Debit Card
    • Demand Draft in favour of “Sir H N Hospital Trust”, payable at Mumbai.
    • Cash (upto Rs. 1,99,000/- only)
    • Admission deposit is equivalent to the estimate attached. You are requested to pay 100% of the estimate amount prior to or on admission.
    • Bank details for RTGS/ NEFT
    Beneficiary Name Sir H.N. Hospital Trust
    A/c No: 000401185967
    IFSC Code: ICIC0003611
    Bank Name: ICICI Bank
    Branch Name: Sir H N Hospital Branch
    MICR Code (Savings A/c): 400229002
    Swift Code for international payments : ICICINBBXXX

    Insurance Documentation (if applicable)

    • Insurance Form (duly filled by patient, doctor)
    • Valid TPA card/ Policy copy (3 yrs)
    • Corporate ID Card
    • Relevant medical documents
    • Clinical note / Admission note
    • Cancelled cheque (for refund post discharge, if applicable)
    • Insurance Authorization (if you have received one)
    • Original Authorization note from Corporate ( if your are a corporate patient)
    • Please complete your insurance formalities 48hrs prior to admission. Incase of partial approval from your insurance, 50% of the difference is payable on admission.
    • For any further assistance, you may reach us on any of the below contact details: Toll Free Number: 1800-221-166 , Admission team: 9324514140

    Post Admission Assistance

    The hospital has Floor Co-ordinators stationed at every floor (9:30am-6pm) to assist your patient and yourself and ensure you have a comfortable stay.

    Please get in touch with our Floor Co-oridinators for assistance on:

    • Insurance documentation
    • Bed Transfers
    • Discharge co-ordination
    • Billing queries
    • Any other service related issues

    Guidelines for Attendants

      • In view of patient and your safety, we request only one attendant to stay with patient in ward, till discharge. Attendant will be screened for covid (Rapid Antigen test) every 72hrs.
      • Due to the ongoing pandemic, we have discontinued the visiting timings.
      • Incase your patient is shifted to ICU, you will be requested to vacate the room and will be allowed to visit the patient for 15 mins only, with a valid RTPCR report (validity 48hrs from sample collection).
      • ICU Visiting Timings:
      • *13th Floor ICU – Between 11:00 A.M. to 12 noon & *14th Floor ICU – Between 12 noon to 1:00 P.M.
      • We request you to vacate the room, once your patient is moved to the ICU.
      • Once your patient is good to be shifted back to the room, you will be requested to be tested for covid (RTPCR/Antigen), post which you will be allowed to room in with the patient.
      • The ICU clinical team will provide a daily clincal update to the registered attendant at fixed time. Please discuss the same with the ICU Co-ordinator.
      • For attendant’s convenience, we provide an all day attendant meal package at affordable rates, with 4 meals delivered in the room (breakfast, lunch, evening snack, dinner service). You can place your with our FnB staff, 2hours prior.

    Other Instructions

      • You can access to all your health records, reports and latest health updates on the JioHealthHub app.
      • Physical copies of your reports are available at the hospital Lobby.
      • Please do not carry the following:

    a. Jewellery & valuable items or large amounts of cash

    b. Blankets & Sheets

    c. Outside food is not allowed in the hospital

    • Consumption of alcohol, smoking, chewing gum and spitting are strictly prohibited.
    • We take pride in serving you. Giving tips is prohibited.