Patients’ Rights & Responsibilities

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Patient Rights:

Right to considerate & respectful care
Right to seek an additional opinion regarding clinical care
Right to receive necessary information to give informed consent
Right to refusal of treatment & be informed of the medical consequences of the same
Right to access his / her own clinical records
Right to information & education on care plan, progress & healthcare needs
Right to know the identity of individual providing care
Right to privacy & confidentiality
Right to raise a grievance & redressal of the same
Right to respect any special preference, spiritual & cultural need
Right to protection from neglect & abuse
Right to know the expected cost of the treatment
Right to know the Hospital’s rules & regulations.

Patient Responsibilities:

Provide complete & accurate information about his / her identity & medical condition
Provide the correct contact information for next-of-kin, family members or contact persons who would be contacted in case of any emergency
To follow the prescribed treatment plan & seek clarifications in case of any doubt
Not to take any medication without the knowledge of the doctor & healthcare professionals
Keep any scheduled appointments & inform the hospital if any appointment needs to be rescheduled or cancelled.
Respect the rights of other patients, hospital employees & property
Respect that patients requiring emergency care take priority
Not to smoke, chew tobacco or consume alcohol in the hospital premises
Provide necessary information to the insurance company to process insurance claims
Pay the hospitals bills on time
To follow the Hospital’s rules & regulations.

To provide any feedback or voice a concern, write to info@rfhospital.org
You can also contact our Patient Relations Executive / Duty Manager / Floor Nurse Manager for registering the same